Date of most recent changes to this page: 5/14/2013
There is now a Dentrix Trojan Viewer 6.0 Component Update 2. If they client has this, it must be installed after the 6.0. It auto runs. You only have to click 'Yes' once. No news yet on what this actually does.
Uninstalling / Reinstalling the Trojan Viewer
Before you delete the Trojan folder, make sure the 6.0 install will start at the computer!!
This is actually a job for Dentrix digital support. If you want to do it, here are the instructions.
Go to the office
manager, Maintenance, Practice Setup, Preferences, Paths. Take note of the
path on each line.
Start -> Run. Type:
dentrix.ini, <OK>. Find the trojpath highlight and delete that entire
line, but only this line! File and save
Start -> control
panel, add/remove programs, find Dentrix Trojan viewer 6.0, highlight it,
click change or remove. Are you sure <y> <OK>, close control
panel
Open My computer, open
drive letter from step 1, go into dentrix folder (could be named something
else, look for Trojan folder), rename the Trojan folder to Trojanold.
Reinstall viewer, do a
server install, “install to” always browse, click on drive, dentrix,
then in the path line add \Trojan. <OK>
Message will appear that the Trojan folder does not exist do you want
it created? <Y>
Install new initial
load
Check other computers
for the viewer and access to Trojan. If problems, check their paths in
office manager.
If the Dentrix.ini won't allow you to save the changes, that is it keeps telling you to Save As....
Go to c:\windows and look for the dentrix.ini file
Rt click the dentrix.ini, then left click on properties
Go to the Security tab
Edit so that the Users have full control
Save the changes
Try again