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click Communication Errors |
Updating the Trojan plans in Dentrix with the Benefit Downloader
Double-click the Download
Benefit Update icon and your download will begin.
The file transfer status
screen will show the progress as each file is downloaded.
The time remaining is indicated.
When the download is
complete you will be prompted with this screen:
Click option 1.
This will minimize the
Trojan Benefit Download program and allow you to update benefits in your
Practice Management System.
The steps are minimal to
updating your Dentrix system.
Double click the Trojan
Update Utility Icon.
If you do not have this
icon on the Windows desktop, then you can click Start, Programs, Dentrix
Trojan Viewer #., Dentrix Trojan Update Utility. If you are unable to run
the Trojan Data Update now, please call Software Support. DO NOT DOWNLOAD A
SECOND TIME!
When
you have opened the Dentrix Trojan Update Utility, click on Database
Update. You will see the
screen below, alerting you that the database will be modified.
Simply click on OK to continue.
Be sure all computers are
exited from the Trojan Viewer and remain out for the entire update process.
You will then be prompted
to choose the location of your updates.
In the Install Update from: box type the path of “C:\tro”
then click on OK to proceed.
The Dentrix Trojan
Insurance Update will immediately begin to process your update.
You will see a series of events processing, beginning with Deleting
Records. DO NOT STOP THE UPDATE. This is an example of one of the events that you will view.
Do not interrupt the
update process once it has started.
Once the update is
complete you will see the following screen. Click on OK. Then
click File, and Exit to exit from the Dentrix Trojan Update
program. You have now completed
updating your Practice Management System with the latest Trojan benefits.
Now that your Practice
Management System has been updated you will need to finalize the Trojan
Benefit Download Process.
|
 Click
on the Trojan Benefit Update Download program that was minimized
to the Windows Task Bar (at the bottom of the screen).
|
You will be brought back
to this screen.
You
are now ready to select option 2) Click here only after you have
processed the Trojan Update.
Confirm that you have
processed the update by clicking Yes.
The Trojan Benefit
Download program will close and the benefit files that were downloaded will
be purged to free up space on your computer. If you were unable to process the downloaded files into
your Dentrix, do not download again before calling Trojan. You will have
gaps in your data.
The entire Benefit
Download and Update process is now complete.
Using the Trojan
Benefit Download Program
Double-click the Download Managed Care Update icon and your download will begin.
The file transfer status screen will show the progress as each file is downloaded. The time remaining is indicated.
When the download is complete you will be prompted with this screen:
Click option 1.
This will minimize the Trojan Benefit Download program and allow you to update benefits in your Practice Management System.
Updating the Managed Care plans in Dentrix
The steps are minimal to updating your Dentrix system.
Double click the Trojan Update Utility Icon.
If you do not
have this icon on the Windows desktop, then you can click Start, Programs,
Dentrix Trojan Viewer #., Dentrix Trojan Update Utility. If you are unable to
run the Trojan Data Update now, please call Software Support. DO NOT DOWNLOAD A
SECOND TIME!
When
you have opened the Dentrix Trojan Update Utility, click on Database Update.
You will see the screen below, alerting you that the database will be
modified. Simply click on OK
to continue.
Be sure all computers are exited from the Trojan Viewer and remain out for the entire update process.
You will then be prompted to choose the location of your updates.
In the Install Update from: box type the path of “C:\MC\” then click
on OK to proceed.
The Dentrix Trojan Insurance Update will immediately begin to process your update. You will see a series of events processing.
Do not interrupt the update process once it has started.
Once the update is complete you will see the following screen. Click on OK. Then click File, and Exit to exit from the Dentrix Trojan Update program. You have now completed updating your Practice Management System with the latest Trojan benefits.
Completing
the Process
Now that your Practice Management System has been updated you will need to finalize the Trojan Benefit Download Process.
|
Click
on the Trojan Benefit Update Download program that was minimized to
the Windows Task Bar (at the bottom of the screen). |
You will be brought back to this screen.
You are now ready to select option 2) Click here only after you have processed the Trojan Update.
Confirm that you have processed the update by clicking Yes.
The Trojan Benefit Download program will close and the benefit files that were downloaded will be purged to free up space on your computer. If you were unable to process the downloaded files into your Dentrix, do not download again before calling Trojan. You will have gaps in your data.
The entire Benefit Download and Update process is now complete.