Softdent Errors

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Date of most recent changes to this page:  5/13/2013

Softdent Errors


File Error 22 Invalid Argument This is during the processing of an update.   Refer client to Softdent Support.

The program index_mcline...

1131

Error #15 not a table

error log

 error occurs when access managed care in through SoftDent Refer to Softdent Support
Unable to access Trojan Stand Alone from Softdent Main menu

Main menu, F10, Edit.  The following should appear

Full Program with path: W:\Trojan\Trojan.bat

Name:    Trojan

Working Directory:  W:\Trojan Professional. Services

Minimum Memory: 450 (at least)

Press Escape to save

Exit from Softdent

Exit to DOS by pressing the Escape dkey

At DOS prompt: CD\TROJAN <enter>

At Trojan prompt: Edit Trojan.bat <enter>

Arrow down to the last line and make sure it reads CD\SOFTDENT

ALT F, then X, answer yes to save.
Frozen During Update Is this during copying? You can safely CTRL + ALT + DEL and try a new set of updates or try on another computer
Is this during processing?  Once it starts processing, the vendor program is working.  We do not know how to safely exit this process and not damage data.  Refer to their vendor support.
Cannot print hard copy of benefits. Check version of Softdent. V8.0 and lower cannot print benefits.
You are trying to make a change to a plan or account and it is open on another workstation. Close the account or Trojan plan on the other workstations and try again. 
REC in error message  

  1. Here's a generic fix for an error message that contains "REC"

  2. Must have a valid back up of Trojan data before doing the following

  3. All users must be completely out of Softdent

  4. All steps can take approximately 1 hour to complete

  5. Start/Programs/Softdent/SDUTILS......these must be done in the following order

  6. File/Find Largest ID/Select All.  Let this complete without interruption.

  7. File/Find Repair-Corrupt/Select All.  Let this complete without interruption

  8. File/Rebuild-ReIndex/Select All.  The screen will appear to be stuck.  Do not interrupt.  A message will appear when this task is completed. 
Trojan plan is gone from the Softdent plan list
  1. When they move a plan from Trojan to Softdent, Softdent gives the Trojan plan its own plan number in the Softdent employer list.
  2. There can only be one Trojan plan attached to a Softdent employer plan number.
  3. If a staff member is not careful when they are setting up a new plan in Softdent, they can link a plan from Trojan that was previously attached to a Softdent employer plan number to the new one and the previous Softdent Employee plan will be blank. 
 		 Refer to Softdent support.
Payor ID is missing from the Carrier information Softdent program looks at the MCT information to fill in the carrier information in the carrier list for their program. There is no Payor ID associated with MCT addresses. Hand add the payor ID on plans that have a different MCT address.
Trojan Notes. Record in use by another user Shows during the update. Check that no one is in fact in the Softdent during the update. Computer may need to be restarted. Refer to Softdent support.
Deductible shows 9999 in the patient files but fine in the data outside of patient files This is the way Softdent integration interprets a zero deductible Per Softdent support (8/10/04) program  defaults to certain coverage depending on the plan type. The office can set up default coverage if they do not like that it defaults to 100% coverage. Office can call Softdent support for assistance.
This record was not found. It was probably deleted by another user. Comes up during processing the update.

The update may already have been processed. The update is looking for the files in the delete list. 

 Click okay. The update will continue.
Estimating not working properly   Check the selection they have for estimating types. They can select commercial ins or PPO ins. if they have the incorrect one selected the estimating will not be correct.
"SDWIN DBM ERROR, FILE 609 TROJAN NOTES LOOK UP 2, ERROR=2 ERROR ATTEMPTING TO ADD A KEY" Error running the Trojan Update Refer to Softdent or do this.
Comes up when you start the update Go to the TRO folder and delete the diskdone.dat file.
Plans at the beginning and end of the Trojan list are full of strange, incomprehensible, symbols. Softdent support can run utilities that should take care of some of this (see memo 614319 on 6/7/11) but not all of it. The data is not bad in the rest of the list and the client can search for and use Trojan data. 

Just have to disregard those first "plans" that don't mean anything.
If the Trojan Employer is listed without an address (for instance the Verizon plans) Softdent assigns the employer an address in Canada.  This is a known quirk from long ago that has never been fixed. 

Fixing SDWIN DBM ERROR

Softdent Utilities, Rebuild/Reindex Trojan files

If the DBM file error is associated with a DAT file:

  1. close Softdent software on all machines

  2. move to the server machine

  3. execute Softdent software utilities through start, programs, Softdent software

  4. Click File, then rebuild/reindex on the file specified (if applicable) or on all the files if the selected DBM file name isn't a selection

  5. close Softdent software utilities after the utility has completed

  6. open Softdent software to verify that the error has been resolved.

  7. rerun the update

If the DBM file error is associated with an IDX file  REFER TO SOFTDENT they need to document

  1. close Softdent software on all machines

  2. move to the server machine

  3. execute Softdent software utilities through start, programs, Softdent software

  4. run find largest ID on the selected files