Communications Errors


Security Warnings

click Publisher Could Not Be Verified
click Secure and non secure items

Communications errors
click USER ID NOT FOUND FOR USER ID: "FRBTYD8Y" PASSWORD: "GYX1FRJ6"   the letters and numbers will vary in each message
click Dial-up Networking
click Class Definition Not Found
click Connection to the server could not be established

 

Publisher Could Not Be Verified



This warning (looks like an error pup-up) comes up every time you try to run a stand-alone type program (i.e. Credit, Eligibility, Stand Alone). This only happens when it is being accessed through a network.

 

It is specific to XP Service Pack 2. The reason it comes up is that most .EXE programs are run locally and the data is access through the network, but our programs' .EXE runs across the network. Here is the work around. This will not work on XP Home Edition or Windows Vista.

 

  1. Start, Run, type "gpedit.msc," click OK

  2. Go to User Configuration, Administrative Template, Windows Components, Attachment Manager

  3. Click on the "Inclusion list for moderate risk file types"

  4. Click Enable and type in the text box "*.EXE"

  5. Apply or save, close window and open the stand alone program again.

For Windows Vista


Secure and non secure items


Step 1: Go to Tool >> Internet Options




Step 2: Select the "Security" Tab and then click on the "Custom Level" button



Step 3: Scroll down until you see the option: "Display mixed content". Sect the option "Enable"




Step 4: Click Ok, Then you will get a "Security Warning" pop-up. Click Yes




Step 5. Click Ok also on the "Interner Options" windown that's on your screen.


DONE: Now whenever you visit a secured wep page, you will not get the popup you were getting before.

 

USER ID NOT FOUND FOR USER ID:

This message will come through to the software support department through email. The body of the email will have the office information in it.

CLIENT IS USING AN OBSOLETE PASSWORD

711002-00 JACK F BICKFORD DDS

IP address: 64.238.96.136

Emailed by: Form_Weblog_email_sweeper.Sweep_weblog

The Web User ID and Password in the communication settings of the program they are using to connect to Trojan, do not match what is in the Trading Partner Screen.


  1. Go to clients account screen.
  2. Click on Options at the bottom.
  3. Click on Trading Partner Screen on the right.
  4. Note the Web User ID and Password there.
  5. Have client go to Communications Settings Screen of their Trojan program. It could be the Trojan Communicator, or any of the Stand alone programs including Express Collect.
  6. Click on Change Settings. They will need the daily password from the Client's Screen, title bar.
  7. Have them read to you the Web ID and Password on the left hand side. It will not match what is in their Trading Partner Screen.
  8. Ask client to delete what is in there and put in what is in the Trading Partner Screen.
  9. Save. Test Communications.

 

If this does not work, create a new Web User ID and Password for the client.

Connection to the server could not be established

  1. Check that our server is okay by doing a download from your desktop
  2. Check that their internet is working by having them go to any major website
  3. Go to Tools>Internet options>Security>green Sites check mark>Site button. Uncheck where it says Require server verification for all sites in this zone. Add www.trojanonline.com and http:\\avalon.trojanonline.com.     TEST communications
  4. Any changes, updates to Windows or virus protections? Any one working on the computers or network since office was last able to make a successful connection?
  5. Look for an anti virus or spyware program in the system tray. Can you turn them off or look for specific settings that might be blocking the communications to Trojan
  6. Can any of the Trojan programs that communicate to the server, do so from another station. 

Web Communications setup document