Date of most recent changes to this page:  2/28/17

Dentrix Support (800)336-8749 ext 2 - Enterprise Support (800)459-8067 ext2

(Trojan's account number may be 61779)

There's is now a Dentrix Trojan Viewer 6.0 Component Update 2.

If the office has Dentrix G6.1 or lower; they can still use the Dentrix Trojan Viewer 6.0

If the office has Dentrix G6.2 or above; they will need to install the Dentrix Trojan Viewer 6.1, obtained from Dentrix' Beta Dept.

	click Web Update Procedure
	click CD Update Procedure
	click Linking Trojan Plans to Patients
	click Install a vendor initial Load
	click Dentrix Errors
	click Viewing Trojan Outside Patient Files
	click Viewing Trojan From Patient's Family File
	click Uninstall/reinstall Viewer and reload data
	click Can't view a Trojan Plan Number

Viewing Trojan Outside Patient Files

1. Look for a Trojan Viewer shortcut on the desktop
2. If no shortcut exists:
   

   Start, Programs (or all programs), Dentrix Trojan Viewer 6.0, Viewer

Install a Vendor Initial Load CD

1. Insert CD in computer, close window if it opens by itself

2. Start, Programs (or all Programs), Dentrix Trojan Viewer, Update Utility

3. Database update, <Ok>, uncheck "update plans in Dentrix," type in CD drive, <Ok>

Install a Vendor Initial Load from Web

1. Go to trojanonline.com and log in (must be administrator not user)

2. click on the Vendor Initial Load button under My Downloads are Ready

3. click run

4. default destination is C:\TRO, <next>

5. Start, Programs (or all Programs), Dentrix Trojan Viewer, Update Utility

6. Database update, <Ok>, uncheck "update plans in Dentrix," type in C:\TRO\, <Ok>

Install a Managed Care Initial Load 

1. Insert CD in computer, close window if it opens by itself

2. Start, Programs (or all Programs), Dentrix Trojan Viewer, Update Utility

3. Database update, <Ok>, select Manage Care, uncheck "update plans in Dentrix," type in CD drive, <Ok>

4. IF you are downloading the files, simply download and process an update.

1. Open the update utility and click Set Up

2. enter the fee schedule number that corresponds to the UCR fees for the office.

3. Put a check mark next to the second option " Re-associate Fee Schedule for Managed Care Plan on Update

Viewing Trojan from patient's family file

1. Open the Family File for your patient

2. Click that Trojan icon on the tool bar   

3. If the benefits fill in, the patient is attached to a Trojan plan.

A bit on Payment Tables

Mike at Dentrix support explained it this way. When a Trojan plan is brought into Dentrix and attached to a patient, the program reads that as a new plan. New plans have a blank payment table. The old payment table it still in Dentrix but in the office added plan. They would have to access the office added plan, bring up the payment table and reference it or transfer the information by hand.

What happens to this payment table when that TPN updates?

G5 paths

In Dentrix G5 the paths in the office manager there are more than 4 paths.  In the case of this client, they already had a path to the Dentrix folder from when they were on G4 and the file structure on the server was complex.

727 E. Utah Valley Dr. #500

American Fork, UT 84003

Phone: (800) 336-8749 ext 2 

Fax: (801) 763- 9336

www.dentrix.com